Submission and feedback on queries

Took out a 3 year contract in 8/2012 with PF Cobbelwalk and the contract expired 8/2015. Firstly, CB was closed down because of a fire and never re-opened. I only received 1 e-mail to notify me about this. When I inquired when the gym will re-open I was advised that I should use the Aurora facilities as the gym will not re-open (thx for letting me know). I then requested to cancel my contract and in 8/2013 someone from PF contacted me with 2 options, I can either make the contract paid up, or PF provide me with a year free membership. I opted for the free membership - 2 yrs later and I've still had no reply. On 17/8/2015 I received an SMS. I phoned PF 6/10 (refer to the recorded call) requesting why I was not informed that all though the contract expired they're still deducting the D/O? I'm so fed-up with PF bad service that I just requested the agent to cancel the contract. Short of long, I've restarted my training program and want the contract re-instated. The GM of Aurora sent a request, but apparently H/O rejected it. In the light of TCF, please tell me if you think you've been treating me fairly and how re-reinstating my contract will negatively impact on PF?