Stuff Members not following procedure

In January I handed in a signed membership cancellation form, for my wife, to a person called Vusi at Planet Fitness Fourways Reception. The cancellation had a 30 day notice.<br> In March the membership is still active. <br> When I ask why it is still active, I am told that I should have called the Contact Centre to cancel.<br> I phoned the Contact Centre and I was told to get a copy of the form from the Club.<br> When I ask for a copy of that form from the Club.<br> I then speak to Mike Yeomans the club manager who tells me that: <br> \Vusi should have told you to phone the contact centre". <br> and that:<br> \""There is no evidence of the cancellation and you'll just have to phone the contact centre\""<br> The problem is that I was not told about this when I handed in the form and I was not given a copy.<br> The form has now disappeared and Vusi is nolonger working at the Club.<br> Mike does not have contact details for a Regional Manager.<br> I am now considering cancelling my own membership which I had just renewed two days back."""