Struggling to cancel my membership

Aircons never work in the branches. So I decided to cancel my membership with them (With ENDLESS ISSUES). 11/03/2024 - I downgraded my contract from national to club only, I asked if my next debit will be the new amount, they said yes. However I was still debited the national fee (The benefit was taken away however I am still charged for it) 26/03/2024 - I disputed this but because the consultant mentioned the word 'April' I must know that he meant my next debit will STILL be the national amount. Because of this I decided to give my notice to cancel (3 months) I specifically asked them should I decide to cancel immediately during the 3 months notice would it be possible, they said I can do that. The aircons do not work and have never in years at Meadowdale Just gym, so I decided to cancel immediately and pay the settlement fee. 28/03/2024 - I spoke to Dimakatso and told her I want to cancel immediately. I cancelled my black tag and my membership and asked for reference numbers (Which I got) I said I would pay the settlement fee at the Meadowdale gym. I got there that evening only to be told the fee is not reflecting on their system. 02/04/2024 - I then went directly to Meadowdale Gym to call from there to follow up on the cancellation. I spoke to Queen and she gave me a settlement amount to pay and said I can pay while I'm there so it can go onto my profile. Victor from the branch called in again to confirm the settlement amount and I made the payment. 03/04/2024 - I called to follow up that payment and cancellation has been done. Now I get told by someone else that the settlement amount was incorrect and the cancellation takes a few days. How is it that NO ONE told me this at all every time I called in the confirm the cancellation?? Now I must wait a few more days to confirm cancellation. Your employees need more training on how to be more specific and explain things in more detail. Unless you train them like this on purpose??? We don't work for the company so we don't know how things work.