Stop taking funds off my account - my membership is cancelled

The most shocking service for a company ever experienced in my life time. Have been a planet fitness client for over seven years. March 2020 we were informed that the gym is closed due to covid and that we would be able to do online classes. I tried to register saying error and contact customer service which I did. No success after numerous calls and emails the online facility did not work. Few months later got a call to inform me that my membership had been cancelled because my Momentum medical aid was cancelled. Not true at all as i have had medical aid for years and still have. The consultant asked me to email proof of my medical aid membership which I did. After numerous emails and calls no progression. November 2020 i get a notification that Planet Fitness has debited my account for their membership. The whole time since March they have not taken off any funds due to the fact my membrrship was cancelled. Now every month including today, 1st January Planet Fitness has debited my account for a facility i have not been to since March 2020 and an online facility i cannot use as it does not work. I have sent numerous emails and had consultants continously phone me in connection with my cancelled membership but i am still being charged. I have an email stating my membership is cancelled but your company still feels the need to charge every month. I am horrified how your company runs and will never ever use tour facilities again. Remove the monthly debit order thats all i am asking and you people wont.