Still waiting after 11 Months to cancel contract

PF refuses to take responsibility for their own stuff up.<br> 1 - Contract cancelled in November 2014. <br> 2 - PF accept cancellation in November 2014 but don't provide any information regarding a cancellation fee.<br> 3 - PF continue to debit my account.<br> 4 - Various requests made to stop the debit order and request why the contract has not been cancelled.<br> 5 - Only at the end of May 2015 was the first mention made that I had to pay a cancellation fee.<br> 6 - In the meantime, roughly R2300 has been debited from my account.<br> 7 - The cancellation fee was then provided as Roughly R1500<br> 8 - PF insist that I still pay the cancellation fee on top of the R2300 in debit orders that have already been paid.<br> 9 - As at 4 September 2015, PF has now debited my account for roughly R3500 and still refuse to cancel my account until I pay a cancellation fee.....<br> <br> Please answer me this:<br> 1 - Is it that hard to understand that a PF employee stuffed up originally by not providing a cancellation fee in November 2014?<br> 2 - PF now owes me at least R2000 in debit orders (taking into account the cancellation fee) that continue to be ****** from my account?<br> 3 - Why does PF insist on not fixing the damn problem?