Still not sorted

I phoned Planet Fitness on 21 July 2014 to cancel my gym subscription. I was asked to send a mail to [Email Removed] so I did it immediately after I put the phone down.<br> I thought that would settle it, but to my surprise was not.<br> Last week I noticed the deductions on my bank account is still there, so I sent the email again and asked to be refunded from July 2014 to now. Once again I had no feedback from Planet Fitness more than a week later.<br> <br> Pathetic service!<br> <br>