Still no refund

After almost a month & a multitude of emails, I finally got confirmation of membership cancellation on 24 March. The joke is, no-one is saying anything about the money that was ****** out of my bank account. I am so incredibly frustrated with the pathetic service! Can someone please actually phone me and resolve this once and for all. Additionally, please ensure that once this process is resolved, that no-one from Planet Fitness ever contacts me again offering membership- take me off any mailing/contact lists