Still no Feedback to my complaint!

I had made a complaint against Planet Fitness on Monday this week regarding them debiting money off of my account when I had already cancelled my contract and was awaiting response (they only did get back to me three weeks later as opposed to the two working days promised)<br> <br> I received a call from a Planet Fitness agent asking about the complaint and saying that she will get back to me with feedback regarding the debited money. Still no response.<br> <br> I am angry and upset by the way that I have been treated, and feel there is a complete disregard for my financial wellbeing. What's an extra R450 taken off my account when I've already cancelled, right? Wrong! I struggled because of that money, and then they still had the audacity to make me pay almost the same (hefty) cancellation fee, which I app**** for BEFORE my account was debited AGAIN!<br> <br> How can we as consumers ever begin to trust that large corporations such as these will not take complete advantage of us and the fact that we entrust our banking details to them.<br> <br> I really hope that they can resolve this matter speedily.<br>