Still no feedback on my complaint of 22 Oct

WOW, after complaining about not receiving any feedback on my refund or any refund for that matter, after I cancelled my gym contract, i have not had anyone contact me as per the COPY/PASTE response on my complaint. This is far from TCF (\Treating Customers Fairly"- if you were unaware what the acronym meant). <br> I expect to receive a proper response and speak to someone who is competent to handle my refund urgently."""