EW
Eugene W

1 reviews | Active since Jul 2010

07 Jul 2015, 10:27

Still being debited for a cancelled contract

I cancelled my contract with Planet Fitness a year ago. They are still billing me R99 per month for a black tag. I have spoken to consultants and put it in writing directly to their customer service email as well as the agent who assisted me over the phone (p***ent33).<br> <br> I have had NO response from the company despite being told telephonically by the branch at Lynnwood Bridge (Pretoria) that my black tag has also been cancelled.<br> <br> I have been ******** out of thousands of rands by this company in the past (R13 000 to be precise) as part of their \your contract continues indefinitely despite you only signing for 3 years - ****".<br> <br> I have never had to deal with such incompetence"

0
Replies (1)
Planet Fitness
Planet Fitness's reply09 Jul 2015, 13:55
Official
Hello barefoot,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.