*****ing my money!!!!!!

On 18 May I went to planet fitness to check out their facilities, I then went into agreement of signing a contract 19 may 2015 however was assured by Natalie ( consultant) that I have a 5day cooling of period. Reason for me having her assure me as I am disabled and visually impaired so yes I cannot see properly. Natalie advised that on Tuesday 26 may I can cancel as that's last im able to cancel. on 26 may I and my fellow colleagues that also signed contracts called planet fitness call centre I spoke to Lorenzo and they spoke to lizzy. both told us that we not within the 5day period because we signed the 18th may my manager Lu then took over the call from Lorenzo and Lizzy and spoke on behalf of us. Lorenzo promised its cancelled lizzy also promised its cancelled. 02 june a DO of R299 went off my account. I told Lu and she called Lorenzo he said he is going request a refund and cancel membership she should get the money soon. 9 june Lu called again and spoke to THABO that said within 14 business days will I get my money but was really rude with my manager. I still didn't get anything!!! Today R199 DO went off and I hav no money left. WHY ARE YOU *****ING MY MONEY I DONT HAVE ALOT!!