*****ING MONEY FROM THEIR CUSTOMERS

<p>I have had a quick scroll through the "visitors posts" on Planet Fitness' Facebook page and saw that there is a common theme - people cancelling their memberships but years later still being charged - how have Planet Fitness not sorted this problem out yet?</p> <p>This is such terrible customer service and terrible for your reputation - you are a gym, a service business! how do you get it so wrong?</p> <p>My gym membership has been cancelled for a year (I in fact had to cancel it twice because of poor admin/service on your side) but yet there is still a monthly charge. What solution and explanation can you provide for me (and for all the other people who you have also been ***********)?</p>