DP
Dashen P
1 reviews | Active since Feb 2015
01 Feb 2015, 06:33
*****ing money after paying a cancellation fee.
I have cancelled my Just gym/Planet fitness membership in October of 2014. Paid a cancellation fee. <br> The company still debits R169 from my account each month. I have spoken to 2 agents at the call centre. The first who assured me that after I pay my cancellation fee that I will no longer be debited, but money was still debited for November and December. The second person needed me to forward me proof of payment, that was done at the beginning of Jan, I did so. but here we are again a the end of Jan and my account is still being debited. I find this unacceptable as an international company , to rob the little guy on the street. Who has cancelled his gym fee due to being retrenched.<br> <br> <br>
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Replies (1)0
Replies (1)Planet Fitness's replyOfficial
02 Feb 2015, 14:53Hello Dashen.Pillay,
We thank you for contacting us with regards to your query.
Our records indicate you have been assisted the cancellation is in process.
The reference number used for payment was incorrect but we are investigating the matter.
One of our member respondents will be in contact to assist you.
Yours In Fitness
We thank you for contacting us with regards to your query.
Our records indicate you have been assisted the cancellation is in process.
The reference number used for payment was incorrect but we are investigating the matter.
One of our member respondents will be in contact to assist you.
Yours In Fitness
Planet Fitness's reply02 Feb 2015, 14:53
Official
Hello Dashen.Pillay,
We thank you for contacting us with regards to your query.
Our records indicate you have been assisted the cancellation is in process.
The reference number used for payment was incorrect but we are investigating the matter.
One of our member respondents will be in contact to assist you.
Yours In Fitness
We thank you for contacting us with regards to your query.
Our records indicate you have been assisted the cancellation is in process.
The reference number used for payment was incorrect but we are investigating the matter.
One of our member respondents will be in contact to assist you.
Yours In Fitness
