Stay Away

In Feb 2025 I signed a special 24-month deal at the Planet Fitness gym in George and enjoyed my 4 months. Unfortunately, work forced me to move. I emailed head office for a transfer and received a cancellation confirmation…. That was 5 weeks ago and endless emails, calls and texts from diverse (AI?) no-name Planet Fitness representatives later - I am not a step closer to getting to train and continue my special deal. As my situation has changed, I am even prepared to look into a national membership on a special for my remaining 18 months (costing twice as much as my original deal). But none - even senior management - is interested in following up on my emails, coming up with a deal or at least - replying. This company rather forces me to make the decision to pay R2k to cancel as a very unhappy client instead of earning R20k and keeping a happy client by good client service, good communication and flexibility in finding an acceptable solution suitable to me, the client. My lesson and advice: Stay away and rather join a smaller gym where they will try to suit your requirements and honour your money for your benefit to train to your needs.