Stay Away

STAY AWAY!!!! Do not fool yourselves with the low prices of just R299 p/m. You get what you pay for... old machines, the hand me downs from the Planetfitness gyms. Which usually breaks and don't get repaired for weeks or months at a time, or quick fixes like duct tape where there is supposed rubberized grips and nobs etc. Simple example the fly press machine has been broken since May when I signed up, we are in October now????

But that's not why I'm complaining. I signed up to Just Gym Centurion in April/May this year. From the onset I told them to debit me on the 1st, they kept sending debi check for the 25th. I tried fixing this on numerous occasion with the agent that signed me up, Sipho. Who eventually just went silent.

Come the 25th of September, you guys go ahead and debit me which resulted in fees since I did not have money in my account as my pay date is the 27th. After again trying for weeks to sort this out, being told to go on site, just to be told to phone, then being told to go on site again and nothing really being sorted. I had, had enough and opted to cancel.

This is when they warn me about a cancellation fee, paying 4 months in advance but not allowed to access or use the facility (BTW completely against TCF). I challenged this and they agreed they will cancel end of Jan and I will have access to the premise till the contract ends 31.01.2026. They also said they changed my debit date to the 1st this only debiting me till the 1st of January 2026 there after they will stop and the contact ends.

Come the 26th of September I try to access the gym, I'm told I did not pay. Again they direct me to call someone, since the manager is never around, trust me I've asked on 4 different occasions to speak to him or her. I eventually end up paying on site as I'm now told I have to pay on site, not debit order. This after I changed my debit order to the 1st, but now I’m told there is no debit order going forward I pay on site, go check your record it’s on recording.

Guess what?! They debit me twice on the 1st of October. Now they claim it's due to the debit date change. Cool I get this but then why did you tell me to pay on site. Long story short after another 15 e-mails, they still asking for proof, which I had sent on the very first e-mail I sent. I just want my refund, I have paid when I should not have due to your admin mess!

It's been more than a week now, I still don't have my refund I have to prove what should be clear on their system. BTW I did send a full bank statement now, but guess that’s still not enough???

DO NOT SIGN UP WITH THEM, THEY WILL BE HELPFUL WITH THE SALE AND THEN IT ALL STOPS. THIS IS NOT MY FIRST TIME WITH YOU, I USED TO BE A PLANET FITNESS MEMBER. SAME **** DIFFERENT BRANDING!

If you want **** service, poor machinery that is not maintained and no help when you need help... sign up to planetfitness justgym Centurion. Note the matter was escalated to CCMA, who side with me and agree they cannot deny you access even if you pay your cancellation fee as you paying for service they still need to render. They force you to serve a notice, but have to honor it with a service in return, don't let them tell you otherwise cause they fool many that way, and tried to do it to me too.

I all honesty I wish they can just cancel and not charge me again, I will never make use of just gym or PF every in my life again. And BTW, I have many friends who are personal trainers who know about this story and are swiftly advising their clients to do so too.