Staff not Competent

I am very unsatisfied with the service I received from Planet fitness Witbank. I cancelled my membership on the 20/12/2013. Yesterday I went with my fiance? to add me on his account for the benefit of a black tag. The lady in front checked my ID number and it stated that I am still on an active membership - but I owe the gym R6000+. I was very upset with this due to the fact that the lady told me that I was already been handed over. The guy which weren't there yesterday is the one who helped me in that day. (20 December 2013). He is still working there. <br> I asked to speak to the manager to sort this out - but Mr Leon Labuschagne didn't even have the decency to come to the front and assist me. He told the lady to call customer service and he never made an appearance in that 30min I was there. <br> I phoned customer service and spoke to Zanele. She was very helpful and did trace my cancellation that I made on that day. This cancellation was never processed by either the consultant at the desk or HQ.<br> This is unacceptable. <br>