Staff don't read the message you send or don't care and just send generic replies.

I'm writing another review because again, I created another 2 cases trying to get an answer out of Planet Fitness and their online support staff and they have been unable to assist me.

It's not that they don't reply. It's that they send a seemingly random generic reply with no relevance to your query.

At this point, why do they even have humans manning their support center?

Just get a bot. It will possibly be able to answer customers more accurately and timely.

Or at the very least, it can't get worse.

Also, I recommend you never give your contact details to planet fitness.

I've been trying to ensure they add me to their do not contact list not since last Friday.