Staff dont know what they are doing.

Very irritated customer with the poor service by the staff at the Planet Fitness branch in Bedford Center. Went today to sign up for a gym contract and waiting over 30 minutes to process me to just enter the gym to see a sales consultant. The front desk seem to not know how to do the process properly, fast and effective. Once I signed up to be told I cannot pay cash for my gym tag, they only accept cards. NO one told me this and only has cash on me. After the manager coming out and me complaining why no one told me this, there response was I go to the bank to deposit the cash. I refused. If some one had told me they only accept card I would have signed up later during the week when I had my bank card with me. After backwards and forwards one of the staff members said she will go with my to deposit the money. I said no that she can do it herself and I said I will be back the next day to fetch the tag. The staff need to be trained correctly with the company procedure so that the client does not get fustrated.