Slow to respond to query

<p> I recently contacted Planet Fitness customer service dept concerning my wife`s inability to exercise at all due to a heart condition (and on instruction from her Dr) for which she is currently under treatment. I mailed the doctor`s letter (as requested) stating that she is not to exercise at all for at least the next 6 months whilst her treatment is ongoing. So far no response whatsoever - first mail sent 23/06, second mail 27/06. As a matter of interest, customer services also informed me that her monthly fee would reduce to R125-00 during this 6 month period and that the 6 months would be added at the end of her 2 year contract. Excuse me - R125-00 per month? For what? She will not be using the facilities at all during that period!! As soon as our contracts expire, goodbye Planet, see you never again.</p>