Simply Disregarded

I have been having continuous issues regarding my membership and now I am being ignored after false pretense of solving the issue.

I joined the gym(Westwood Mall, Durban)end of 2016,terms were verbally summarized to me and I signed the contract without an opportunity to read it.

Toward the end of the year I expected the contract to end since as far as I know it is a 12 month contract, hardly going to gym but I gave it no problem with payments as I made sure that there is money to pay for my monthly membership.

In November 2017 I noticed a cheque has bounced on my account, since there wasn’t any money there as I knew that my contract has ended. I contacted the gym and I was told that I signed a contract that automatically continues my membership. Then I had to contact the call center several times to only have my issue attended to mid December. Also tried to contact the employee who signed me in who goes by the name Tabs.

Fast forward to January, mine you I’m a student and where I’m from there isn’t a planet fitness gym. So for the months November, December and January I am home, obviously couldn’t go to gym. When I came back I went directly to the gym they put be through to the call center who claimed I owe over R1000 and I had to dispute it with the sales manager who happens to be the same person who signed me in, Tabs. When he called through they said I owe about R600, initially while speaking to Tabs I agreed to pay for November as a 30day notice, also realizing my part of not reading the contract even though I wasn’t given the opportunity to do so.

To resolve the issue Tabs said I should wait to be handed over then we take it from there. When I was handed over Tabs then said I should pay the an amount close to R500 including a new tag as I was willing to renew my membership also said I should bring a new member then all the amount owing will dissolve, also that I will receive a month free. I did as said and brought in a friend to join whom on the day the gym deducts from her account the amount was deducted and returned even though there was money in her account and no one seems to be able to explain that either, he also advised us to join just before February begins, we did as told.

During February I couldn’t enter the gym with my tag, Tabs made provision that the reception let me in until he resolved the issue. Later that month an amount of about R264 was deducted and I called in to no avail I ended going directly to him, I had to continuously remind and ask Tabs what’s going on, he ended up advising me to email you. Worse I do not have the means to pay for this amount claimed to be in arears.

My contract is renewed yet there’s claims of me being in arrears and no one seems to know what’s going on, I haven’t been able to gym since February and I am devastated by how lightly this matter is being taken. I have tried to work together with the gym but this has gone too far and extremely upsetting!

Disappointed