Signature ***** Planet Fitness De Waterkant

My signature was forged onto a contract by a staff member at the Planet Fitness De Waterkant branch to which I did not agree or ever signed. After this was escalated to the branch on multiple occasions via phone, emails and even meetings with the sales and then Regional sales managers (Dewald and Marcel) at the branch they have still not cancelled or refunded me for the amounts that were debited from my account and that continues to be debited. This was an actual ******** offense that took place when my signature was forged, the managers of the branch confirmed and admitted that it clearly wasn't my signature and that they have no record of me coming into the branch to ever sign a contract. They have admitted that my documents were falsified by an emplyee (Jason Gonzales) and that he was suspected of wrongful business practices and has since left the company. Although According to them he has since been fired and been reported to authorities they continue to refuse to cancel my contract or debit order.

For three months I’ve tried everything to get this contract cancelled and be refunded to me but have been left with empty promises by these managers who are now refusing to reply to emails or take my calls when I ask for updates. I’ve opened a ***** case against them with my bank to get my money refunded but they continue to refuse to stop my debit order and when I call customer service the only (very rude) response is that I owe them the money from the debit order which is absurd as I never signed this contract or even went to the gym and am refusing to let them debit another cent!

Another empty promise from Marcel who is now refusing to speak to me and who’s emplyees refuses to share his contact details with me was that my contract will be cancelled with no cancellation fee and that i will not be debited even further and will receive a refund for the two months that was previously debited within 72hours. Upon calling customer service they informed me that the cancellation request was never logged and that there was no enquiry for any refunds and that I owe them money. Lies from a regional manager that looked me in the eye and said this was escalated to directors! I have stacks of emails as well as recorded phone calls and in person communication and recordings from the past few weeks of how I've been disputing and trying to get this resolved without any luck or proper response. When going online onto HelloPeter there are hundreds of customers with similar stories of how this company seems to continue to operate and commit ***** and ***** from customers on an everday basis.

I suspect the company’s response to this will be another message on how they “promise” to get this resolved and that some senior or management level person will be in contact yet it never happens.