Shocking service from call center regarding refunds!

PF ********** I cancelled my membership with Planet Fitness and they continued to debit my account. When I logged my query on the 6th of September they told me it would take 14 working days to get my money back. They technically stole this money from me! Today is the 23rd October 2017. They have promised me 3 weeks in a row that my payment was made. I have logged 20-30 calls to the call centre! I was then put advised to send a email to Cherine Grove, who I emailed on the 9th October and she confirmed on email that my payment had been sorted out and would be paid on the 13th October. On the morning of the 13th October I emailed Cherine to ask that she confirms that payment would be released to me on that day. She returned my email and confirmed payment was loaded. Surprise no payment. I then called the call center on the 16th October and stated I wanted to speak to somebody other than Cherine because apparently Cherine was not available and could not take my calls. I then emailed her Boss Eugene Kloppers, who has also not been willing to take my calls or reply to my emails. The call operator confirmed last week with a message sent with Cherine(she can't talk to me but can talk to them!) that my payment was loaded for Friday 20th October. Still no payment. I think it is disgusting that neither Cherine Grove nor Eugene Klopper bother to take my calls or at least reply to my emails regarding this issue. I have spent more money on my phone calls than the refund value. I am appalled that any business can allow people to conduct business like this.