Shocking service and appalling customer care

Planet Fitness cancelled my membership without my authorization. The muddle up may have been due to my Medical Aid switching from Sanlam Reality to Momentum Multiply which changed the benefit status of my membership. Nonetheless, once I was informed of the cancellation I immediately contacted Head Office as advised. It took 3 emails and 4 phone calls plus a full 10 days for my membership to be reinstated. I then requested via email ( twice) and telephonically for an apology from the CEO or Senior Management of Planet Fitness. To date I have never been contacted. Whenever I called I was informed there was no Senior Management available. We're it not for one particular gym instructor who is excellent I would ditch Planet Fitness altogether!