Shocking Service!!

Hi there,<br> <br> My tag stopped working. I have now reported it over 6 times in the last 4 weeks and it is still not fixed. The last 3 phone calls I asked to speak to a manager and the response is \Managers don't speak to clients"!!!?????<br> On the very first call the agent made a note to clearly say it is not may fault and the system loaded a tag fee on my account wrongly! How long will it take this company to fix this problem??"""