Shocking service

It has now been nearly two weeks after I last made a complaint about planet fitness and the R800 charge just to change a name on a piece of paper.. I emailed them to please cancel my membership, as something has come up in my home country that has to be dealt with otherwise I lose my residency.. I received an email saying that my \request\" has been processed.. In my email I stated that this situation is high priority and needs to be sorted out before I leave, as I can't leave the country with active account, memberships etc as I may not return.. I still haven't had a phone call, an email back, nothing.. I'm honestly getting tired of waiting for someone to contact me and ask me what I would like done. I emailed over 4 times to get no response back!!! "