Shocking service

I signed up at Planet fitness Westville during the last quarter 2014.The club was due to open in December 2014 .<br> They did not open as per the original date .<br> I went to collect my membership token towards the end of January 2014.I was informed that there was a problem with my account.I left numerous messages for the manager(Miriam) to call me.She has not called to date.I then spoke to a Warren and discussed my account.He has not rep**** to my email .During April I received a call from a collection agency regarding the arrears on my account.I called the club again .The previos manager has been demoted and the new manager Gavin was sent a copy of our previous correspondence on the 20 April.<br> He was getting the head office to handle the complaint.He advised that I will get a call from the head office.<br> I left a message on the 27 April and an email was received from Grant on the 28/04. He is unable to assist and I should contact the helpline at the head office.They require me to pay for months that I was not issued a token and was given the run around.