SHocking customer service and *******

In September this year i logged my request to cancel my month to month contract. My reference number received was PF*** - I was advised that i would have to pay my last instalment in December which i eventually accepted even though i havent used the gyms facilities since the end of February 2020. After my numerous calls to the contact centre when i asked to have the contract frozen until the Covid virus has passed, i eventually decided to cancel the month to month contract in September, based on previous bad srvice received i decided to follow up an make sure that the contract would be cancelled as i havent used the gym for over 8 months, at no point during my call to cancel was i advised that a levy fee would be charged on top of my last instalment. This levy fee is for apparent Gym maintenance which in my opinion is broad ****************. I tried calling in to your contact centre to speak to a supervisor or manager regarding this ******* and no one seems to be available. Planet Fitness you cannot debit my account without my permission. I demand a copy of the calls linked to all my queries and this levy fee must be refunded as it is rediculous to charge me double for services not rendered.