Shocking admin and customer service.

Shocking admin from everyone at Planet Fitness. I have been waiting for someone to get back to me for 3 weeks about an incorrect debit order and am about to be debited again for R1000 instead of the vitality amount. Have sent emails, called the call centre many times to no avail because you're getting paid so it doesn't matter to you! In addition, we are all paying for a service at Sandton Gate and we aren't getting aircon! It's been in excess of 35 degrees in the upstairs section for the last week. GET YOUR ACT TOGETHER PF. Your trust index is 2!!