Shady deductions and no feedback

My partner was offered a deal in 2023 to take up a yearly membership with Planet fitness with the condition that she pays almost 2x the membership fee for 6 months and thereafter she doesn’t have any deductions taken from here.

After paying R700 for 6 months Planet fitness continued to debit her account for another 3 months - this is where it really starts to get frustrating

She informs the gym about this issue which directs her to the call center. After contacting the call center 5 times around this matter - with 2 other complaints closed without feedback she has been asked to go back to the gym for assistance

It is not only disappointing but also shows a lack of care from this company - how do you allows yourself as a company to place someone in a position where you are *******ly taking money from them and asking them to jump through hoops to get their money back A company that conducts itself like this is a serious red flag and I hope they address this matter after reading this

What’s worse is that these matters need to be raised on social media or after shouting at the advisors on the phone, when they aren’t even the ones causing this issue

Do better planet fitness