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Amanda D

1 reviews | Active since Nov 2013

23 Apr 2015, 09:50

Settlement paid but you're still hounding me

A month ago, I finally received an accurate settlement fee (based on the amounts that had previously been debited off my account *******ly), of which I paid immediately and sent proof to [Email Removed] email. <br> <br> I received a cancellation confirmation email and all was sorted! Until...<br> <br> I got a phone call from PF saying my account is in arrears and I need to make payment. ARE YOU KIDDING ME?! <br> I explained the whole long story to the rep and said she'd investigate. <br> This morning I got an SMS from PF saying I need to make payment or risk legal action. LEGAL ACTION FOR WHAT? <br> For months I sat silently by as you stole various and numerous amounts of money from my account. I changed my account and since you can't take my money *******ly anymore, and even though I've cancelled the contract (of which, it was full term in April), I'm still getting emails and phone calls to say I'm owing. REALLY?! <br> <br> One department can't say \ok

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Replies (1)
Planet Fitness
Planet Fitness's reply28 Apr 2015, 10:34
Official
Hello radlegend,

We thank you for contacting us with regards to your query.

Our records indicate your membership has been cancelled.

Should you require clarity or further assistance kindly contact our customer care line.

Yours In Fitness