Service and Cancellation Issues at Planet Fitness

Dear Planet Fitness Team,

I'm writing to express my extreme dissatisfaction with the service I've received from your gym, specifically regarding the cancellation of my membership. As documented in our email correspondence, I initially requested to cancel my membership in December last year due to financial constraints. After speaking with a representative, I was offered a two-month retention period to help me get my finances sorted, with the understanding that my membership would not be debited during this time.

However, despite this agreement, I was debited in January, and when I contacted your team, I was told that the cancellation process was delayed due to a backlog. When I tried to visit the gym, I was denied access and treated with suspicion by your staff, who seemed to imply that I was the one who had mishandled the cancellation.

Let me be clear: I have all correspondence and agreements in writing, and it's unacceptable that your team failed to honor our agreement. Not only did this cause me financial inconvenience, but it also led to embarrassing interactions with your staff.

As a customer, I expect better service and communication from a reputable gym chain like Planet Fitness.

I hope you improve your customer service processes.