Security Threat and Lack of Preventative Measures

Gross Negligence and Victim-Blaming: Planet Fitness Greenstone Concealing Serial Thefts

Review:

I am writing this to warn current and potential members of Planet Fitness Greenstone about a severe security crisis and the shocking lack of accountability and professionalism from staff and management.

On 19 May 2026, my mobile phone was ****** from inside a secured changeroom locker. I followed facility rules perfectly, using the required 20mm lock. When I brought this to the attention of the staff, I was met with dismissive, unprofessional remarks about what I should or could have done after the fact. Telling a compromised member what they did wrong after a crime has occurred is blatant victim-blaming. Management urgently needs to teach their staff how to handle such incidents with basic empathy and professional competence, rather than using hindsight advice to deflect accountability.

The reality of this branch is alarming. After speaking with fellow gym-goers, I discovered that this is at least the FOURTH phone ****** from the changerooms this month alone. Management is fully aware of this aggressive spike in ******** activity, yet they have chosen to actively conceal it. They have issued zero warnings, raised no awareness, and allowed business to go on as usual under a veil of secrecy.

Furthermore, staff told me I should have used the valuables lockers. When I joined the gym in September 2025, these exact lockers were marketed to me strictly as a phone-charging station, not a mandatory security measure because the main lockers are unsafe.

Under the Consumer Protection Act (CPA), a business cannot use "at own risk" disclaimers to escape gross negligence. Failing to warn patrons about a known, recurring ******** pattern in a vulnerable space like a changeroom is a total failure in their duty of care. By remaining silent and failing to act proactively, Planet Fitness management has created a permissive environment for theft, making them complicit. I demand a formal response on how they plan to curb this theft epidemic, how they will retrain their staff, and how they intend to compensate me for the loss resulting from their negligence.