******** Planet Fitness

I had a 24 month contract with PF which then expired and became a month to month but then Covid happened and lockdown hit. Post the first lockdown I called in to cancel advising I am not going to be going back to gym while we still have Covid around but the consultant advised they can freeze the account. PF kept debiting my account and I reversed the debit order now today I receive a threatening email a “Saya Recoveries” saying my account has been handed over and my credit score affected!

I immediately call PF (ref PF***) and now this consultant says no freeze was placed and to cancel 2 debit orders still need to run as today is the 4th of the month.

I demand a call record of my initial request, I am not taking this **** and I don’t owe them money!!!