**** of a gym!!!

I requested Planet fitness to move my membership from Lynwood to Centurion. They said they would let me know when I can start going to the gym as this was done via the call center.

I never received a call, all I saw was the money being debited from my account, soon after we were hit by covid-19 and everything was closed, come level 3 they start debiting again and they send me a notice saying I owe them money for the gym, I went to the gym to ask how this happened and they couldn't explain.

Till today I don't have an access card for the gym, They still debiting my account and I am allowing this to honor the initial contract, I asked them to cancel the membership they said I must call the call center. Whenever I call they never pick up, next thing I am seeing my account being handed over to the debt collectors.

They still cant explain why I owe the other months. This gym is really taking people for a ride, they don't want to sort out my issue and yet they want me to pay them the amount that has been accumulating and yet they cant explain why I am owing in the first place, they also cant explain why I was never notified when my account was active,