Save yourself the headache and go to Virgin Active. Planet Fitness Midrand is a ****. ****a Shop of Sorts.

I have never seen such a large company act like a ****a shop in the deep corners of hillbrow. I signed up for a membership at the Midrand Signature Branch with my vitality in September, 2023. The Sales Agent (James), told me that my Vitality was linked and I will pay R99 for two months, then a joining fee of R949 rands and thereafter my vitality fee of R243PM. He failed to mention that there is a Vitality Activation Fee of R499 to pay. The two months go by and in November, I again got a direct debit of R949. I call and they say it was an error and I will be refunded for October & November. Comes December now, two charges of R949 are charged to me. One for the gym fee and one for an annual fee. I go to the gym and I am told by the Sales Manager (Patrick) that Head Office are the only ones to sort it out and they do not work weekends so I must wait for Monday. To cut the long story very short, Head Office did not assist as they were investigating (since Novemeber) and in Jan I was then charged R2887 and R949. I go to Patrick again and they say to convert the contract I must sign a new contract and only then will they be able to convert my vitality and refund me the numerous R949's they have been charging me since October of 2023. To date (06 March 2024) I am still waiting for a refund. They sent me a mail stating that they will refund me and when I asked for a breakdown of the amount, they sent me an email stating that I must call them so they can tell me the amount. To date they refuse to write an email stating the amount they will refund me nor can they provide me with a refund date. Every time I call I am given a different date/process. I have seen ****a shops run with more efficiency. I dont have my refund. I dont have an idea how much my refund is nor how they arrived at such a figure. The lack of processes within a large brand such as planet fitness is appalling. Please do not even think about opening a membership with Planet Fitness. Rather take your money to Virgin Active/Others even if the equipment is not great, but atleast you will deal with a company that has processes and procedures in place. the WORST company I have dealt with. Why is a company not able to put it in writing how much my refund is? Why the lack of transparency? Why must I wait 5 months to get a refund?