Save yourself the frustration—choose a gym that respects its customers!

On 13 March 2025, I posted a review on HelloPeter detailing how I was misled by Planet Fitness and urgently required resolution. To this day, my case remains unresolved, and I have not received professional assistance.

Despite numerous calls and emails, the retention team—including supervisor Mzamo—has sent me from pillar to post, with no accountability. Repeated promises of feedback "by Close of Business" have never materialized, and I have email records to prove it.

The latest excuse is that they are "waiting for feedback from a manager"—one who appears either unreachable or nonexistent. This is not how a reputable business should operate.

If you value your peace and hard-earned money, avoid Planet Fitness. There are far better gyms that prioritize clients, uphold their reputation, and resolve issues swiftly. Planet Fitness, however, seems content to drag out disputes, likely hoping members will give up while they continue debiting accounts—profiting from their own incompetence and dishonesty.