Sandton Gate Planet fitness SO unprofessional

Dear Management at Planet Fitness Sandton Gate,

I am writing to express my deep concern and frustration about the subpar experience at your facility. As a member, I expect a wellness and health center that promotes relaxation and well-being, not stress.

Unfortunately, the current state of your facility falls short of these expectations. Some of the issues I've encountered include:

1. Poor maintenance of spinning bikes: tags were scattered, and almost every bike had issues by the end of last year. 2. Toilets often lack toilet paper and have unpleasant odors in the afternoons. 3. The sauna has been malfunctioning for six months, and the steam room was out of order in mid-December. 4. The massage chair is broken. 5. The Pilates and yoga studio has non-functional air conditioning, faulty lighting, and unclean mats. Class schedules are inconsistent, and instructors are often unaware of changes. 6. Communication between management, instructors, and members is lacking. The class schedule on the board and app frequently don't align.

Despite my previous emails, complaints at the desk, and comments on the app, I have received no response or resolution. Last week, I emailed again, and haven't had a response.

I urge you to address these issues promptly and improve communication with members and instructors. We need consistent class schedules, functional facilities, and a clean environment to achieve our wellness goals.

I hope to receive a response and see tangible improvements soon.

Response received from the club manager, which isn't accurate or professional

Lets start with some positives.

The Massage Chair has been repaired The aircon/ and extraction fans are fully operational in the yoga studio Our sauna elements have been ordered Cycling bikes, will be assessed this week as I am aware there are 4 bikes not working The toilet odours , I will address this with the cleaning supervisor

I agree , and we need to build a better relationship with the instructor, as we cannot communicate via members. I will have a sit down meeting with the entire team to ensure clear communication.