Salesman put me on the wrong contract

Contract:

I’ve never been so disappointed in a company before. I was under the impression I was signing a 6 month contract with my friend taking the other 6 months (as advertised). My six months was over and the payment went off again… I contacted the Northmead gym (Clement) to find a solution and was told I was actually signed up for a 12 month contract.

After weeks and showing proof that I was informed I was entering a 6 month contract the Sales Manager (Clement) agreed that I was put on the wrong contract by the salesman (Akie*) and contacted the customer service (26 February ~2:45) to let them know he would be informing his regional manager (Lloyd) that there was in fact an internal error.

Only to call back today and be informed “there is nothing we can do as you are on the 12 month contract”

Note: I was asked to meet them at the gym to discuss, which I did and was told “actually, you were down as a referral from your friend” by the salesman who sold the contract …even though this was incorrect (and proven incorrect) my friend never even got the benefit of the referral which shows on the business end it was incorrect from the start!

Customer Service

I have never felt so disrespected as an (over) paying customer.

My calls have been ignored completely. Any promise of a call back has not happened without me calling them for a follow up. Being spoken over when explaining the situation and being laughed at in between. So much for the “Need Friendly Support” shown on your website.