BP
Beon P

1 reviews | Active since Oct 2023

12 Sept 2024, 13:09

Sales People Lying

The gym itself is very good. Enough equipment and everything usually works. The sales personnel are scoundrels unfortunately. They had me join while clearly not giving me all the information regarding my membership. They also promised a free bag under false pretenses. "Come tomorrow and you will get the bag." When actually I need to visit 16 times. My membership itself requires a number of visits per month, which they very clearly tried to hide from me while trying to have me join. Now I have also realised that they only count one visit per day, and dont count when I gym in the mornings and the evenings. When I confronted the sales person saying they ****, his response was: " Yeah, sorry about that." This is a disgrace and I have not been this frustrated in a long time. Steer clear from the sales people.

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Replies (1)
Planet Fitness
Planet Fitness's reply12 Sept 2024, 13:59
Official
Good day Beon,
 Thank you for bringing this matter to our attention. We sincerely apologize for any miscommunication regarding the terms of your membership and promotional offers.  Our team member will investigate the issue and revert back to you promptly.
 We appreciate your feedback and your positive remarks about our gym facilities. 

Best regards,
Planet Fitness team.