SG
Stephne G

1 reviews | Active since Aug 2014

18 Jun 2015, 11:00

SALES MISINTERPRETATION

WHEN I TOOK OUT THE CONTRACT I WAS TOLD, IN DETAIL, WHEN I WANT TO CANCEL THE CONTRACT I WILL BE GIVEN A REDUCED MONTHLY FEE OF R124 PM INSTEAD OF THE REGULAR R513 MONTHLY PREMIUM. NOW EVERYBODY DENIES THIS IS TRUE. I CAN'T EVEN TRANSFER THE MEMBERSHIP TO MY SON SO SOMEBODY CAN MAKE USE OF IT. I CAN PAY A SETTLEMENT FEE OF R2612.88, THIS INCLUDES R783.86 FOR A PERSONAL TRAINER SESSION AND R1306.44 FOR THE SALES COMMISSION. WHY DO I HAVE TO PAY THIS??? I WILL PAY CANCELLATION FEES BUT THIS IS RIDICULOUS, ****************. CAN'T BELIEVE I FELL INTO THIS TRAP AGAIN.

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Replies (1)
Planet Fitness
Planet Fitness's reply20 Jun 2015, 10:48
Official
Hello Stef711229,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.