1 reviews | Active since Mar 2021
****s
I am honestly unhappy. Because the sales guy **** to me
I asked him if I want to cancel my membership will i encounter any issues and he said No I just have to call the call centre and they will just cancel that’s how simple it is . He did not tell me there are fees that I would have to pay also he did not send me a copy of my contract. Mind you I joined in September and I have not even started gyming till date . I called in and I was told that I have to pay R1800 if I want to cancel .
I’m angry cause the sales guy did not mention this and had he sent my contract same day I would have cancelled immediately. Is this how they are trained ? To give us half information for the sake of sales ? Can I get someone to call me .
I am honestly unhappy .
Thank you for bringing this to our attention.
We sincerely apologise for any miscommunication regarding your membership cancellation and associated fees, as well as for the delay in providing your contract.
Our senior consultant will investigate this matter contact will contact you promptly.
Best regards,
Planet Fitness Team.
Thank you for bringing this to our attention.
We sincerely apologise for any miscommunication regarding your membership cancellation and associated fees, as well as for the delay in providing your contract.
Our senior consultant will investigate this matter contact will contact you promptly.
Best regards,
Planet Fitness Team.
