Ruining their clients financially

Dear Planet Fitness,

I cancelled my membership in February 2024 and requested the 3-month cancellation period (Which is ridiculous by the way!)

Then my debit order went off for the amount of R3147 on the 1st March 2024 (reference PFQ95400). I had to log a call, email you and log another query online before getting a response. Hereafter an agent called and said confirmed the wrong deduction. She also advised that it would take 10 - 15 days for the refund to get processed.

So, you make a mistake causing me severe financial distress resulting in numerous other debit orders failing and to date I have still not received my refund! How is this okay?? Treating clients like nothing?

Truly unacceptable and I will never join Planet fitness again neither advise anyone to join.