Rude Receptionist & Miscommunication

To Whom It May Concern,

I am writing to express my extreme dissatisfaction with the treatment my girlfriend and I received at Planet Fitness (The Marc) last week. I was attempting to register and pay for a membership, but before I could even finish explaining my situation, your receptionist, Sello, rudely interrupted and berated my girlfriend about outstanding fees on her closed account.

He pointed at her and spoke in an accusatory and demeaning tone, which I found completely unacceptable. My girlfriend was understandably upset by this unprofessional and disrespectful behavior. We had previously spoken to Robert, who assured us that her outstanding fees would not be an issue if she accompanied me as a buddy and used my buddy tag.

Sello's outburst was not only embarrassing but also contradicted the information we had been given. This incident has left me with a very negative impression of Planet Fitness. I expect to be treated with courtesy and respect when I am a customer, and I certainly do not expect to witness such mistreatment of other patrons, especially my girlfriend.

I hope that this complaint is taken seriously and that appropriate action is taken to address Sello's unprofessional conduct. I also request clarification regarding the buddy tag policy and outstanding fees, as the information we received seems to have been inaccurate.

Sincerely,