Rude consultants and charges despite the fact that I have not used their facilities for one and a half years

I have been a member of the gym for quite some time. When the pandemic started, I stopped going to the gym. When I enquired whether or not I was a member of the gym, I had no response. As I am a member of Vitality, my gym membership was paid, although I was not attending the gym.

When I cancelled with Vitality, I had to pay the full membership fee. As I was under the impression that I was not a member, I cancelled the debit order. I told the consultant that called me that I had not been since March 2020, but, she insisted that I pay the "arrears". Not only did they charge me that, but, they charged me for another month, plus 2 debit order stop fees, despite the fact that I told her there were no funds in my account.

I cancelled my gym membership for 3 reasons:

• The pandemic (I haven’t been since March 2020) • I cannot afford it (You have made my financial situation worse: 2 debit orders and 2 debit order stop fees. How do they even justify attempting to deduct a payment when I have no funds? • I wasn’t aware that I was even a member of the gym, otherwise I would have cancelled long ago. I enquired in 2020 and did not get any feedback from them.

I told the first consultant that called that I didn’t have any money. How on earth can she instruct that funds are deducted from my account before I am paid?

Thanks to Planet Fitness I don’t know if I am going to make it financially this month. I have had enough of their rude consultants and despicable behaviour. Having to deal with the pandemic is bad enough: this kind of thievery is unacceptable!!