******* Service

NEVER EVER did I ever think i would expect such from a reputable company such as Planet Fitness. I have had previous experiences with the company as a member years ago and i loved it so I was very excited when I saw them advertise a new JustGym branch at Carlton Centre as it was key convenience for me, it is close to where i live and I can accommodate my shift work hours. I registered for the pre-sale in October 2015 and was told the gym would open in December however that was not to be. We were then sent a very vague email saying there was a problem with the aircon system and the gym would open early 2016 so i accepted that. I have been to the office countless times to ask when the gym would open and the staff have no clue whatsoever about anything. There has been no communication since that mediocre sms sent. Its now March and the gym is still unopened so I eventually decided to go and cancel my contract because i have been waiting 6 months for a ghost and to my disbelief,they had the audacity to say i will be charged for cancelling a service I DONT EVEN HAVE! I can't even explain the magnitude of disgust i can't feel right now. NEVER did i expect such from suc a reputable compan