****** me of thousands & all they could say was sorry!?

<p>I signed a 12 month national membership contract; not knowing that 3 months down the line my debit order would change from 195 p/m to 749 p/m. Within 3 months, they had taken off R2400 off my account because I did not meet the requirements of my specific membership. Taking into consideration that I was NOT informed about these requirements from the very beginning! The staff at Planet Fitness Rosebank did not know what they were talking about and when confronted with a call centre consultant, the Rosebank consultants then realized that they were given incorrect information and in turn had told multiple customers this incorrect information. Planet Fitness head office did not inform them about specific changes to the system. So let me get this straight... When I signed my contract I was told by the sales manager at Rosebank one thing, then a few months later get told another thing by the exact same sales manager, then get told a month later by a call centre consultant another thing and a month after that get told by a different call centre consultant something completely different! Why is there no communication between head office and the gym consultants? After realizing that he was wrong and had told me the incorrect information from the beginning AND AFTER THOUSANDS OF RANDS HAD BEEN TAKEN OFF MY ACCOUNT, all the sales manager (Renald) at Rosebank could say was SORRY!!?? EXCUSE ME! Will sorry bring my money back? NO. I had been ****** by Planet Fitness and they will never hear the end of it!</p> <p> </p>