GK
German K
1 reviews | Active since Nov 2015
06 Mar 2026, 15:44
ripping people money they tell u u sign for buddy tag while i sign for full contract
My wife join planet fitness August 2025 and she add me to the account then the consultant explain to me that they add me to a buddy tag plan and he said to me i will add R99 i will not pay thy will add to my wife account now i receive and sms from planet fitness that i am owing R931 for montly premium today i was call by the lady from planet fitness that i am a main member while my wife was the main member me they add as buddy tag witbank planet fitness is ripping people money they tell u that u sign for buddy tag while you sign for actual contract please fix this issue before i report to ombusment department
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Replies (1)Planet Fitness's replyOfficial
09 Mar 2026, 16:54Hi German,
Thank you for reaching out and sharing your concerns. We apologise for any confusion regarding your membership and billing.
Please be assured that a case has been logged and sent through to the relevant department. They will review the details and be in touch with you directly to provide clarification and resolve the matter.
We appreciate your patience while this is being addressed.
Thank you,
The Planet Fitness Team.
Thank you,
The Planet Fitness Team.
Planet Fitness's reply09 Mar 2026, 16:54
Official
Hi German,
Thank you for reaching out and sharing your concerns. We apologise for any confusion regarding your membership and billing.
Please be assured that a case has been logged and sent through to the relevant department. They will review the details and be in touch with you directly to provide clarification and resolve the matter.
We appreciate your patience while this is being addressed.
Thank you,
The Planet Fitness Team.
Thank you,
The Planet Fitness Team.
