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I concluded a 24 month contract with Planet Fitness in December 2017, on the basis that I would not pay the full fee of around R250.00 per month, but a reduced fee of around R80.00 per month on the basis that I was about to become Sanlam Reality member and therefore entitled to a reduction. The consultant (Trinity Daniel) from Planet Fitness advised that as long as I became a member before the end of January 2018, being the next payment date, I would only be charged the reduced fee.

I became a Sanlam Reality member within a few days of concluding a contract with Planet Fitness. I informed Planet Fitness about my new status by email and personally when I next saw the consultant. The consultant promised that only the reduced fee would be payable.

I was charged the full fee in January 2018, whereafter I queried this directly with the consultant, who made more promises about rectifying the error and undertook to arrange for a refund.

Around February 2018, I met with a different consultant (Raven), filled out a few forms and was advised that the error would be sorted. I also called the manager (Andrew) and he undertook to get somebody from his offices to investigate and revert, which has not happened to date.

As of May 2018, I have been charged a full fee, despite the constant undertakings from the Planet Fitness staff. Their apathy is in stark contrast to their attitude when signing me up.

I terminated my membership today, and would advise anybody against signing up with these clowns, who have no query resolution system and are utterly useless at communication and managing their systems and clients.