requested termination,.nobody assisting me

I started up last year maybe September at the gym,took my trainer along as 'planet fitness' has a membership in which two persons can use the gym on one subscription,.so I first requested that I would do it on my trainers name,that would allow him to use the gym without me being present,bt I would only be able to use the gym in his presence.my trainer is a Congolese guy.the people at the gym agreed and I signed up.a two or three days later there was some problem and timothy said I need to cancel that account immediately and open one on my own name or not use the gym anymore.I agreed to open it on my own name,and cancel the old one.only to find out that planet fitness is still debiting my account for two memberships,the old one on the name of my trainer,and the new one that I had opened up.I have been to the gym in November to have my account closed,spoke to Fardeen,but still nothing..I am still paying for two accounts,I have last week around the 17th called planet fitness customer services and now it seems they are avoiding me,don't call back when requested,this morning after holding on for about 6minutes my call wasn't eve taken.this service is pathetic.