1 reviews | Active since Oct 2012
Repeated Unauthorized Debit Orders After Cancellation Request
Planet fitness in Northmead Square, Repeated Unauthorized Debit order on my account, even thou I told Eric repeatedly that I do not want to continue with the application, as I couldn't afford the joining fee but they went ahead and debited my account, in June R999 and also on the 25th of July with R1019. I also spoke to Karabo who told me he will escalate the matter , and but I still keep getting sms for outstanding joining fee. I want this debit order removed and application canceled. Despite assurances that the matter was resolved, the debit order continues to go through monthly, and I now have to keep going to the bank to reverse the charges ,which is completely unacceptable. I’ve communicated this several times, and all I get is “I’ll follow up” with no real action.
This has caused financial stress and inconvenience I should not have to deal with. I am demanding an immediate stop to these debit orders .
Thank you for bringing this serious matter to our attention. We sincerely apologise for the inconvenience and the stress this has caused you. Please rest assured that your concerns are being taken very seriously. We will be in touch shortly to assist you in resolving this.Thank you for your patience and for giving us the opportunity to make this right.
Kind regards,
The Planet Fitness Team. 💙
Thank you for bringing this serious matter to our attention. We sincerely apologise for the inconvenience and the stress this has caused you. Please rest assured that your concerns are being taken very seriously. We will be in touch shortly to assist you in resolving this.Thank you for your patience and for giving us the opportunity to make this right.
Kind regards,
The Planet Fitness Team. 💙
I have still not received a feedback from planet, fitness Northmead after countless times of trying to resolve the unthourise debit order, this issue you can see its commissio driven, puttin people' application through even when they told they do not want to continue with the application. Erica and his manager told me the application was cancelled. I want this matter resolve urgently.
I have still not received a feedback from planet, fitness Northmead after countless times of trying to resolve the unthourise debit order, this issue you can see its commissio driven, puttin people' application through even when they told they do not want to continue with the application. Erica and his manager told me the application was cancelled. I want this matter resolve urgently.